So you’ve decided you need a POS system for your businesses and now you’re faced with the daunting task of choosing the right provider. Every company promises to offer the best POS system, but they can’t all be telling the truth – so what’s a business owner to do?
The first thing to understand is that not all POS systems are created equal. Some providers specialise in solutions for small businesses while others aim to cater for larger enterprises – and then you have the POS systems designed for specific industries such as retail or hospitality.
Choosing the right POS for your business starts with knowing what you need from your system and then understanding which provider can fulfil them. In this guide, we’re going to summarise the POS systems for retail and hospitality businesses so you can narrow down your list of options and make the right choice for you.
You may also be interested in our guide to the best restaurant POS systems where we go into more detail about the options available.
|Visit site||Visit site||Visit site||Visit site||Visit site|
|Company HQ||Montreal, Canada||New York, US||San Francisco, US||Stockholm, Sweden||London, UK|
|Free Phone & Email Support||24/7||24/7||Weekdays|
9am – 5pm
9am – 5pm
|Cloud-Based or Installed||Cloud||Cloud||Cloud||Cloud||Cloud|
|Device Compatibility||iOS, Android, PC||iOS||iOS, Android||iOS, Android||iOS|
|Offline mode available?||Partially|
Tied to a payment processor?
(% per transaction)
|Accounting Software Integration||Xero|
|Free Trial||14 Days||28 Days||30 Days||7 Days||15 Days|
|Visit Site||Visit Site||Visit Site||Visit Site||Review|
|Visit Site||Visit Site||Visit Site||Visit Site||Visit Site|
|Free Phone & Email Support||Yes 24/7||Yes 24/7||Weekdays 9am – 5pm||Weekdays 9am – 5pm||Yes 24/7|
|Device Compatibility||iOS, Android, PC||iOS, Android, PC||iOS, Android||iOS, Android||iOS, Android|
|Offline mode available?||Partially|
|Accounting Software Integration||Xero QuickBooks||Xero QuickBooks MYOB||Xero||Xero||Xero QuickBooks MYOB|
|Suitable Business Size(s)||Medium Large||Medium Large||Small||Small||Small Medium|
|Best For||Multi-store chains requiring a large number of features and integrations||Middle-sized stores and small chains with large inventories||Low transaction volume retailers||Low transaction volume retailers||Shops already using Shopify eCommerce|
|Tied to a card provider?|
|Monthly POS Software Fees (per store locations)||£49 Basic £69 +ecom £129 +loyalty £199 +analytics (1)||£49 Lite £69 Pro (1)||Free||Free||$29 Basic $79 Standard (1-5) $299 Advanced (1-8)|
|POS Transaction Fees ( 3rd party processors)||Depends on processor selected||Depends on processor selected||1.75%||1.75%||1.7% Basic (3.7%) 1.6% Standard (2.6%) 1.5% Advanced (2%)|
|Integrated Payments||Barclaycard iZettle||iZettle Paypal Klarna Paymentsense Sumup||Square||iZettle||Shopify Payments|
|Free Trial||14 Days||14 Days||30 Days||7 Days||90 Days|
|Visit Site||Review||Visit Site||Visit Site||Visit Site|
As obvious as it sounds, a good point of sale (POS) system should make it easy for you to accept and track payments from your customers in-store. Whether you need to accept these payments at a fixed till or have a portable POS system for taking payments anywhere on your premises depends entirely on the nature of your business.
Due to the differences in business types, one POS system may be great for one business but cause users to pull their hair out in other businesses. This is the whole point of this article – looking at the best POS systems based on:
We’ll also be explaining what makes each of these POS systems unique, running through their pros and cons – as well as suggesting what kind of businesses they’re most suitable for.
Lightspeed Retail chimes in with an existing POS system designed specifically for retails businesses.
Lightspeed actually offers two separate POS systems – one for restaurants and another for retail businesses – the second of which we’re focusing on here. This is the most feature-rich POS system we’ve looked at so far and you’ll need to have a good read of the Lightspeed website for a more comprehensive look at what’s on offer.
Here’s a quick summary:
Those are more like feature categories, each of which could have its own list of subsequent features. You really have to spend a little time navigating the Lightspeed site to appreciate just how much you can do with this POS system. In fact, Lightspeed doesn’t make this obvious enough with the navigation on its site.
You’re best off heading right to the footer of the website and clicking on the features link under each product you want to look at.
This will give you the most straightforward breakdown of all the features available with Lightspeed Retail and its other products.
Lightspeed Retail POS is all about those extensive features and you may not be able to settle for anything less if you’ve got a relatively large or complex range of products. Likewise, if you need a fully integrated system for selling the same products both online and offline, Lightspeed is going to be one of the first POS systems you want to look at.
It’s not the cheapest POS system for retailers by any means but it’s hard to find a more comprehensive feature set at this price.
Retailers who are constantly managing their stock, changing product lines and trying to match online/offline performance are going to gain the most from Lightspeed Retail POS but any small-to-medium retailer that needs advanced sales and inventory management features need to check this out. If you are also looking for hardware, you may also want to check out our Epos Now review.
If you’re a retailer with advanced inventory management or eCommerce needs, Lightspeed is designed with you in mind.
Designed for the hectic New York restaurant scene, TouchBistro aims to be the best POS system for small but serious restaurants.
Well, we’ve already ruined the surprise. Unlike most POS providers that aim to cater for multiple business types, TouchBistro wants to be the solution for restaurants and little else. It must be doing something right, too, because it’s won the Best POS System for Restaurants award for the past three years (2015, 2016 and 2017), among a bunch of other awards, including customer service.
Let’s look at some features.
TouchBistro is all about making the order and payment process easier for you and your customers. You simply won’t find many of these features with other POS systems although we have to give credit to iZettle Pro for offering a competitive alternative, even if it can’t match some of the more advanced features available with TouchBistro.
Of course, restaurants and other food/drinks businesses are the target with TouchBistro but this POS is still better suited to certain types of restaurants. The first thing we need to mention is the fact that you can process card payments through PayPal means you can get significantly lower transaction rates than Square or iZettle, if you’re processing large volumes of card payments.
With PayPal Here, you’re looking at transaction fees of 2.75%-1.0% depending on how many card payments you process per month. Square and iZettle are still cheaper for low transaction volumes but the PayPal option means TouchBistro is a genuine option for larger restaurants as well.
Then we have TouchBistro’s pricing, which still counts as affordable but doesn’t fit into the same budget section that iZettle Pro aims for. Essentially, you pay £59 per month for a single user and then an additional fee per user, which varies depending on how many users you need in total.
So this might rule out TouchBistro for some of the smallest businesses in this industry. That said, £59/month for a single user isn’t a massive difference compared to iZettle and, if you’re processing a lot of card payments, the PayPal option could even make this the cheaper option.
Running a restaurant is demanding enough and TouchBistro offers the only POS system currently on the market that goes beyond payments and aims to make business management easier.
Vend is designed for retailers of all sizes, no matter how large your businesses or how many stores you have.
Vend was one of the first POS providers to offer a cloud-based solution, all the way back in 2010 and the company has continued to innovate since then. Today, it’s one of the few options that caters for small-to-medium retailers with multiple locations and it’s refined its POS system into one of the most easy-to-use platforms in the industry.
Here’s a summary of Vend’s POS features:
We could keep going with the list of features for quite some time but you’ll probably be better off heading to the Vend website for more details on the full package. Essentially, it’s one of the most complete POS offerings for retail brands who want to sell in-store and/or offline and one of the few to support multiple locations without any real restrictions.
If you’re a retailer with multiple locations across the country, there aren’t many POS systems that are going to cater for your needs. Vend gives you extensive stock, staff and customer management for unlimited products, unlimited users and support for as many locations as you need.
Prices are very reasonable, too, starting at £49/mo for a single location with no more than £15k monthly turnover. That’s not exactly a low-budget option for the smallest of retailers but you’re still getting a lot of POS for your money. I
Where Vend really starts to shine, though, is for retailers with more than one location – especially if you also sell online. This is when Vend’s synchronised POS system and its businesses management features come into their own, bundled into a single platform that’s always ready to grow with your business. If you are retailer, we’d would also recommend reading our EposNow review.
If you’re a retailer with multiple locations or need a POS that enables you to sell in-store and online seamlessly, Vend is the first option to look at.
Square is an innovative US payment company that recently expanded into the UK, offering small businesses flexible mobile payment options.
The biggest thing that makes Square’s POS system unique is that it’s free. That means no setup charges, no monthly costs and absolutely no hidden fees further down the line and it’s almost too good to be true that a mobile POS of this quality can cost you nothing at all.
There is one catch, though: You can only process card payments using the Square mobile card reader.
While you can accept cash payments using Square’s POS application, you can’t process card payments using any other company’s card reader. So, before deciding Square is the POS provider for you, you need to make sure its payment processing and mobile card reader meet your needs, first.
The short answer is this: Square is a great option for small businesses and ventures that only accept a small volume of card payments – otherwise its 1.75% per transaction fees can end up being more expensive than payment services designed for larger businesses.
If you’re happy with Square’s payment services and mobile card reader, then the best free POS app for iOS and Android is all yours to use. Here are the key features you can look forward to:
That’s an incredible set of features packed into a free mobile POS system and the app’s design makes it an absolute breeze to use.
While Square’s POS offers enough features for relatively large SMEs, you’re always going to be held back by the fixed transaction fees for card payments. If you’re not accepting a lot card payments, then this doesn’t matter but there comes a point where your monthly card fees are going to exceed the amount you will pay for a more advanced POS system.
For that reason, Square’s POS is only really going to cut it for small businesses or ventures that still predominantly take cash payments.
If you’re a one-person or very small business that processes a low volume of card payments and needs a simple but effective POS system, then Square is a no-brainer.
iZettle is one of the UK’s leading mobile payment processors for small businesses and it also offers an impressive POS application designed for bars, cafes and restaurants.
iZettle Pro is actually very similar to Square’s mobile POS in many ways but the obvious difference is you need to pay a monthly fee for iZettle Pro: £39/month per iPad. While there is a free version of iZettle’s POS app, it doesn’t offer the key features that could make iZettle Prio a better option for you than Square.
Much like Square, you’re limited to accepting card payments using the iZettle mobile card reader but you do get a reduced transaction fee of 1.25% by using iZettle Pro, which could be significant if you’re processing slightly higher volumes of card transactions.
You’ll still get better rates from a merchant account provider if you’re processing a lot of card payments but this 0.5% difference isn’t exactly small.
In terms of iZettle Pro, the POS is designed with bars, cafes and restaurants in mind – something you’ll see from some of its specialist features:
As you can see, there are a number of features that make iZettle Pro a strong contender for businesses in the food and drinks businesses – especially if you’re regularly welcoming groups through the door.
iZettle Pro clearly differentiates itself as a POS application for bars, cafes and restaurants – although, it will be perfectly capable for other hospitality business types such as independent hotels and B&Bs. The slightly lower card transaction fees give you a little more room for processing card payments before merchant accounts become the more affordable option but there’s a limit to how far this will take you.
If the card payment fees work for you, then iZettle works out as a highly affordable POS system but there’s one caveat. The monthly £35 fees are charged per iPad, which means the cost can quickly stack up and this limits the practicality of iZettle Pro to businesses using one or two of the devices.
If you’re in the food and drinks business, there’s a lot to like about iZettle Pro and it makes a compelling offer if you’re processing a low volume of card transactions and accepting payments at one or two locations.
pointOne is the hospitality all-rounder, offering an extensive POS toolkit for businesses of all types and sizes in this broad industry.
The key selling point of pointOne is its extensive support for businesses in the hospitality industry. We’re not just talking about cafes and restaurants, either, but dedicated features for businesses of all types in the industry – many of which are forgotten by POS providers:
Each of these hospitality niches come with unique demands and pointOne is the only ePOS provider that offers highly-optimised features for these individual business types. For example, nightclubs often need to deal with long queues in a noisy environment and get orders processed as quickly as possible. With pointOne, you get fast transaction processing features designed to keep those queues moving, cloakroom ticketing and ID scanning, plus a range of other dedicated features that solve everyday (or night) problems for nightclub owners.
You can expect similarly tailored features if you’re in any of the other hospitality niches listed above.
Aside from these specialised features, pointOne covers all of the basics you would expect from an ePOS platform but it also has some other unique offerings for hospitality businesses. Here are “some of the key features” listed on pointOne’s website:
As you can see, pointOne strives to be the only POS system hospitality brands – across the entire industry – need and it’s great to see it go the extra distance by providing dedicated features for niche sectors and business types.
There’s not really a lot more to add at this point. We’re talking about an award-winning POS system for restaurants and other hospitality brands with a selection of specialist features for niche businesses such as theatres, hotels and nightclubs. These can be demanding businesses and pointOne ePOS is designed to make accepting payments and managing these businesses easier.
Hospitality brands won’t get some of these features anywhere else and pointOne goes far beyond the basics with its POS system.
Copyright © ALL RIGHTS RESERVED 2020
Merchant Savvy is a division of VUBO Ltd (Company Number 09017066).
Address: Spaces, 9 Greyfriars Rd, Reading, RG1 1NU.