Like most payment processors, First Data does not disclose fees on any sales pages of the website. The reason for this is simple: it’s intended to channel you towards a sales representative and you’ll be offered a different pricing structure depending upon your business type, sales volume and processing needs.
We can get negotiate discounted rates on your behalf from them and other processors which can often result in significant savings.
But dig a little deeper in their website, and you can find some further information about the sorts of fees you can expect to pay – and there’s quite a lot of them!
Reviewing their UK Merchant Agreement reveals a wide range of additional charges, including:
- £35 charge for notifying you of “irregular or improper usage of your Merchant Account”.
- £30 fine for each direct debit request from First Data that is rejected by your bank.
- £25 charge per chargeback if your chargeback volume exceeds 1% in any month.
- £40 charge per mailing if First Data need to contact you about “your responsibilities under your Merchant Agreement”.
- £40 fee if you need to enter a repayment plan for debts owed to First Data.
- £50 p/hour management fee if First Data need to monitor or review your account.
- £200 termination fee if you leave your merchant agreement outside allowed terms and conditions.
- £35 per month fee if you fail to comply with PCI DSS.
Whilst First Data gets brownie points for publishing these fees somewhere on their site, many of them do seem excessive and, potentially, designed to make a little extra money from inexperienced merchants.
Never publish dirty HTML code and double check your content before publishing articles on the web!
2 Comments
No customer support -
Terrible experience. My card machine stopped working for no reason. It has been 5 days now that my bar is operating without a PDQ machine. I have been spending at least one hour a day trying to speak to someone. Every time after passing through loads of security questions and being on hold, I’m promised to get a phone call the same day to give me an update on the issue and of course this has not happened. I left a review on Trustpilot and received an instant public response that asked me to email them. I did and I still have not received a response. The issue is still outstanding, I am on the phone again to yet another manager who is not giving me any clear answers as to how and when this issue will get resolved.
Honestly, the experience has been terrible. Specially during this difficult time and just after re opening, the amount of stress First Data has put us through is shocking.
Did you find this review helpful? Yes (1) No
Please be aware
Please I am warning stay away from this company not only have they taken over £800 from my account due to their errors they are not giving me the refund I am entitled to, after seeking legal action and trying to take this down the legal route they are just ignoring all my emails for requesting my information in hope I go away, Please avoid them do your research this is the worst company I have done business. If you google them you will see they are trying to change their name I guess as they have stolen monies from companies as there are other people who have written the same kind of review as me, please do your homework
Did you find this review helpful? Yes (1) No