That doesn’t mean we don’t take negative feedback seriously, though. In fact, we spend a lot of time reading through comments to fish out complaints that don’t suggest a misunderstanding of contracts or failing to read the small print (all too many do).
So what complaints about Global Payments Inc. should you be paying attention too? Most of the complaints appear to include third-party sales teams setting up small business owners with low rates that quickly hike up – not directly from Global sales teams.
Then you get the usual complaints about cancellation fees and other charges that come with terminating a Global Payments contract. This is pretty standard across the industry, unfortunately, but it goes to show again how important it is that you know the terms of your contract. It’s no coincidence the majority of complaints about ‘hidden’ fees come from small businesses who appear to have no legal team or representative handling the terms of their contracts and advising them.