NetPay is fairly transparent and its sales team isn’t as aggressive as many. However, if you’re using NetPay to set you up with an acquiring bank, things are more complex. The specific terms of your contract are going to depend on who your merchant account provider is and this brings a lot of variables into the equation.
Because of this, there’s a limit to how much reliable information NetPay sales reps can give you until your merchant account provider is confirmed.
In fairness, NetPay tries to provide information on important details like fees (as you can see from the document we linked to above) but there are complaints from some customers about transparency, promises not being fulfilled and certain charges being higher than expected.