RMS is confident it can beat your current provider for price (if you have one) and promises some of the lowest rates you’ll find in the industry. You won’t find any of these excellent rates listed on their website or anywhere else, sadly, so you’ll have to get a quote for an accurate picture.
We understand the firm levies variable rates for the card payments themselves – at different rates for swipe and keyed-in payments. That’s all we know at this stage about the regular service fees, but we’ll try to get our hands on something more concrete.
What we can tell you is the firm charges roughly £100 per year for its PCI compliance fee, somewhere in the region of £120 for early termination fees and another £100 for terminal refurbishment should you cancel. If you cancel the terminal lease without giving proper notice then you could be looking at a hefty bill of £1,000 or more from RMS.
Those figures are only slightly worse than the industry standard in truth. What this means is, if RMS really does offer cheap rates, the fees for individuals card payments will need to be considerably lower than its competitors. We’ve heard this is precisely the case, but we’ll have to stick with an average score because we can’t confirm how good the overall prices are.
7 Comments
Useless
The first RMS agent did not even turn up… Do they not want my business, (this should have set alarm bells ringing) the second came and went through policy etc then promised to contact me… (still waiting) the set up agent over the phone was so unhelpful we ended up googling how to do it ourselves, they never as promised cancelled previous provider, this is now my 3rd phone all to resolve this issue as I’m now paying for 2 providers!!!!
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Worst company - please avoid
The worst company you can ever imagine. The sales reps are cons and misleading. Please record conversation with them as the rep lied about everything, didn’t give us a copy of the contract and communication is awful with the company. We’ve had to pay hundreds of pounds in hidden fees and made up fees that they do ‘t warn you about and just turn up with a bill to pay. Please avoid
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It happened to me if you sign up with this company they will refuse to give you your statuary consumer rights to 14 days cooling off period and they send me the bill for just over £1500
Don’t even let the salesman get in your doorstep
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Dont Use!!!
Same as above rep said he would beat current rates but when it came to it they were more expensive and want £2000 to get out of the contract. Terrible customer services and communication
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DON’T go with them ! Absolutely shocking
ABSOLUTELY shocking. Same as above ! They lie to you about promotions, hidden fees and dealing with 2 different parties RMS & elevon. I tried to get a reach of the old sales rep who left the company soon after. I think that was a lie. The area manager then pretended he couldn’t understand me I have a British accent. He then kept hanging the phone up on me and after a while just stopped answering and then blocked me! Customer service never return calls they pretend they will “investigate” i don’t know how they are still in business. Do not go with these people they are con artist. It’s honestly SHOCKING behaviour and they should be ashamed of themselves. I’m trying to get out a contact so let’s see how that goes. Please people do not go With them I would rather not have a card terminal & be at a loss then have them !
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By far, the worst customer service i have ever experienced. Total Con. Dodgy sales reps , misleading information. WOULD NEVER RECCOMEND.
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Terrible service
I can’t stress enough how bad this company is, we recently had a rep come round, promised they can save us on our monthly charge and also on transaction charges, they also said they would settle our existing card machine contract with another company…… Then when it comes to it, its all lies and they can’t get you out of a previous contract at all! we are now paying for 2 machines with 2 providers!! The customer service is a joke, there’s never anyone available who can actually help, just keep stringing you along, if you read and check online reviews you can see this is standard practice for these, don’t be had, we now have an ongoing case, I’m losing time on a regular basis trying to resolve this
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