That’s not to say you won’t find negative reviews about them and the dirty topic of hidden charges unsurprisingly rears its ugly head.
“WOULD NOT RECOMMEND due to a lot of hidden charges, which when queried don’t get answered. They don’t work out any cheaper than the BIG boys just charge you in a different way!
Overall not a happy experience although the C/C machine itself is great!” – Marcus Cole, UK Trustpilot review.
We have to be careful with complaints like these though, as the customer doesn’t give any indication whether the ‘hidden’ fees were stated in the contract they signed, something third party sales reps failed to mention or if they feel the company itself really was misleading.
It’s not our place to question how thoroughly this particular customer reviewed their contract and there’s nothing in their message that hints either way (precisely why we chose it). However, we do see a lot of complaints about firms in this industry that suggest customers have signed contracts without fully understanding the terms. So we can’t emphasise enough how important it is you know what you’re signing up for.
Hidden fees aren’t the only complaints you’ll come across though, and even that gleaming customer support team is in for some flack:
“Been without a functioning card terminal for ten days. Spent hours on the telephone, being passed from pillar to post. Many of the technical support team didn’t know what to do. Been sent out three replacement terminals, with the same problem. On Friday I was told all would be up and running by 6pm, I returned from home to find nothing had changed. Yesterday I was assured that I would receive new power and Internet cables, which would solve the problem. They did not arrive, another phone call! They will be here Thursday! I am constantly being given numbers to ring, same result, or I am told I’ll get a call back, this doesn’t happen! It’s breath-ta kingly bad service.” – Schoolsin2012, UK Trustpilot review.
To sum up, we can only say again that the number of negative reviews is impressively low compared to many firms in the payment game. On the face of it that’s a huge testament to the quality of services you can expect from Paymentsense as it’s not often you find such an overwhelming majority of positive reviews about firms in this difficult industry. Unfortunately, we can not be 100% sure they are not removing some of the negative reviews from Trustpilot.